Privacy Policy

Who We Are

At ezManagement Software Ltd, we are committed to maintaining the trust and confidence of our website visitors. We do not sell, rent or trade email lists with other companies and businesses for marketing purposes. This Privacy Policy will provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Types of data we collect

Cookies Policy

What are cookies?

Cookies are very small text files that are stored on your computer when you visit some websites. We use a combination of session cookies and persistent cookies in order to track how you use and experience our website, build anonymous statistical data about how our website is performing, and to power the personalisation of website content to you. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

The types of cookie you can expect to see in use on our website are from:

路 Google Analytics – statistical analysis of website performance

路 HubSpot – our marketing automation and CRM system

路 Facebook – advertising and targeting provider

路 LinkedIn – advertising and targeting provider

路 Hotjar – anonymous visitor recordings and interaction heat maps

You can choose to accept or decline cookies in your browser settings. Declining the use of cookies may prevent you from taking full advantage of the website.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you鈥檝e asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you鈥檙e happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, HubSpot, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see HubSpot鈥檚 privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing support@ezmanagement.net

Access to your personal information

You have the right to view, amend, or delete the personal information that we hold about you.

To request access please email support@ezmanagement.net using the email address we hold for you or otherwise proving your identity.

We will provide the information free of charge and within one month, except in the event that the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.

Rectification of personal information

If any of the information we hold on you is inaccurate or incomplete, you make ask us to correct or complete it at any time.

Your right of erasure, or to be forgotten

You may request the deletion of any email we hold on you at any time.

Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.

To request deletion of your personal information, contact support@ezmanagement.net using the email address we hold for you or otherwise proving your identity.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you鈥檒l need to check that site鈥檚 privacy statement.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for 鈥渉ttps鈥 at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to this Privacy Policy

ezManagement Software Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2020.

Customised Electronic Documentation

Although the work sheet and some industry forms are available free on the ezServiceApp.

Customised forms for your field workers which are unique to your company can be designed cost effectively.
These can be automatically pre-populated with Job and Client details for faster completion.

Please talk to our team and let them know your requirements.

ezServiceHUB customer features

Accounting Integrations

Preconfigured integrations with Xero, QuickBooks, SAGE, Big Red Books and Stripe for payments.

stripe
xero
intuit quickbooks
big red cloud
sage intacct
Sage Business Cloud logo
sage 200
sage 50

SMS

SMS鈥檚 can be used to let customers know what time the fieldworker is attending a Job and also when the Job is completed.

ezServiceHUB messaging

Accounts

Complete history of Invoices, Account Payments, Credit Notes, Credit & Debit Adjustments which can be exported to your Accounting Package* if required and Stripe* can be used for payments.

*Add-on Features

ezServiceHUB invoicing dashboard

Invoicing

Invoice directly from the ezServiceHUB pulling the information on time, parts and labour used on Job. Miscellaneous and other items can be added and modified if required.

ezServiceHUB invoicing

Pricing

Create Bespoke Pricing Schemes to cover parts and labour overheads and apply these to individual customer or customer types. Tracks projects with multiple invoices for the same customer/job.

ezServiceHUB job pricing dashboard

Van Stock

Manage stock levels within the vans on the road: assign stock to each and receive a MOQ (minimum order quantity) stock alert when low to ensure efficient stock levels. The office will receive an email every morning of current stock levels.

ezServiceHUB Field service management software

Reporting KPI's

Key performance data and reporting capabilities (KPI鈥檚) on Jobs to plan and manage your business. The dashboard will provide a graphical snapshot providing valuable Job insights in Real-time which can be exported into Excel for reporting.

Job Management software dashboard

Checklists

Create and complete Job specific checklists within the software for worksheets – where all job tasks are listed on the App to be signed off by the client.

ezServiceHUB checklists

Time Sheets

Track and record time spent by each member of staff at each Job, making pay-roll simpler.

ezServiceHUB field service scheduling software

Contract Management

Store all maintenance contracts in one place, where future Jobs are automatically scheduled 鈥 never miss an appointment again. Plan for renewals and if required bulk invoice contracts* easily.

*Available on ezPro

ezServiceHUB contract management

GPS & Job Map

Full view of where all Jobs are located, type/stage of Job in Real-time, as well as a view of your team鈥檚 location as they move from job to job each day.

ezServiceHUB field service management app

Task Manager

Keep on top of Customer and Site tasks with the help of reminder email and SMS notifications.

Use the task boards for public and private team or individual task management.

ezServiceHUB task manager

Jobs

Jobs can be created on the software or the ezService App. Get real time updates of Jobs on route, WIP (work in progress/ in progress) declined, reassigned and completed. Manage reactive or planned Jobs. Jobs can also be split between field workers.

ezServiceHUB Job Management software

Schedular

Drag & drop Scheduler. View field worker鈥檚 scheduler by day, week or month. No more double booking. Clear calendar overview of job scheduled, dispatched, WIP and completed including- unassigned future jobs and annual leave. Easy one click Job dispatch feature.

ezServiceHUB dashboard

CRM

All Client details stored in one secure location including all Service history generated from ezService App as well as notes and Accounts*.

*Available on ezPro

ezServiceHUB site details